Webinar – Grievance Handling and Workplace Mediation

Description

A Practical 2-Hour Webinar for Managers and HR Practitioners

Resolve workplace conflict fairly, effectively, and before it escalates.

Employee grievances and interpersonal conflict are an inevitable part of managing people. When grievances are poorly handled, they can escalate into formal disputes, damage working relationships, and expose employers to unnecessary legal and operational risk.

This practical 2-hour webinar is designed to equip line managers, HR practitioners, and IR professionals with the knowledge and tools needed to handle employee grievances correctly and mediate disputes between employees in a structured, fair, and legally compliant manner.

The focus of the session is firmly on practical application — what to do, how to do it, and how to avoid the common pitfalls that often derail grievance processes.

What the Webinar Will Cover

The webinar will address, among others, the following key areas:

• The purpose and role of grievance procedures in the workplace
• Understanding what constitutes a grievance (and what does not)
• Distinguishing between grievances, misconduct, and performance issues
• How to receive and assess an employee grievance
• Procedural fairness and employer obligations when handling grievances
• Practical steps to investigate and resolve grievances internally
• When and how mediation can be used to resolve workplace disputes
• Core mediation skills for managers and HR practitioners
• Managing emotions, power imbalances, and difficult conversations
• Achieving workable and sustainable resolutions between employees

Who Should Attend

This webinar is suitable for:

• Line Managers and Supervisors
• HR Managers and HR Practitioners
• Industrial / Employee Relations Practitioners
• Business Owners and Senior Management
• Anyone responsible for handling grievances or resolving workplace conflict

Presenter

The course will be facilitated by Gordon Angus, Executive Director of SAEFA and Director of GA&A and Gia Freese, Associate at GA&A. Between them, they have 30 years’ experience in industrial relations and have trained and guided many companies in the implementation of effective discipline and are vastly experienced in chairing disciplinary enquiries and resolving disputes at the CCMA and bargaining councils.

Date, Time and Platform

Tuesday, 18 March 2026
14h00 – 16h00
Online via MS Teams
(No MS Teams app required to participate)

Fee per Delegate (Excl. VAT)

R 950.00